Official complaints regarding all problems with Ukraine Assistance Centres, including problems with interpreters (i.e., interpreters being careless, provided incorrect translations, which have had negative consequences/impact for you), should be directed to:
- The Ukraine Assistance Centre https://www.nidirect.gov.uk/articles/ukraine-assistance-centres
- Jonathan McNaught (who is the head of the Ukraine Assistance Centres): e-mail: McNaught@finance-ni.gov.uk
Formal complaints regarding service problems with all other government agencies, including problems with interpreters (i.e., interpreters being careless, provided incorrect translations, which have had negative consequences/impact for you), should be directed to the relevant Departmental Complaints officer within three months of the incident that prompted the complaint.
The contact details can be found at the following link :
